Privacy Policy

Our Commitment to Your Privacy

Connect5G Bahrain ("we", "us", "our") is fundamentally committed to maintaining the trust and confidence of our customers. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our 5G internet services, visit our website, or interact with our customer support teams.

Information We Collect

To provide you with high-speed 5G connectivity and billing services, Connect5G Bahrain collects specific data categories. This includes identity details such as your name, Civil ID, and commercial registration numbers for business accounts. We also collect contact information like your mobile number, email address, and physical address for installation and invoicing purposes.

Regarding network usage, we collect technical data necessary to maintain service quality. This includes device information (IMEI, SIM details), connection logs (timestamps, session duration), and location data required for signal optimization. We do not monitor the content of your internet traffic—such as your browsing history, emails, or private messages—unless legally compelled by a court order.

• Identity Data: Full name, Civil ID, Passport details for non-nationals.
• Financial Data: Bank account details for direct debits, payment transaction history.
• Technical Data: IP addresses, MAC addresses, bandwidth consumption metrics.

How We Use Your Data

Your data is utilized primarily for the performance of our contract with you. This means we use your contact details to deliver equipment, activate your line, send monthly invoices, and notify you of service maintenance or outages. We also use your data to verify your identity when you contact support or request changes to your account.

Beyond service delivery, we may use aggregated and anonymized usage statistics to improve our network infrastructure and plan future 5G tower placements. We may also send you marketing communications regarding new plans or value-added services, but only if you have explicitly opted into these notifications. You can withdraw this consent at any time by updating your preferences in the customer portal or clicking the "unsubscribe" link in our emails.

Third-Party Disclosure

Connect5G Bahrain does not share your personal data with external marketers. However, we do utilize trusted service providers who process data on our behalf under strict confidentiality agreements. These include payment gateway processors for handling credit card transactions, logistics partners for delivering routers and modems, and cloud hosting providers for our customer management systems.

In rare circumstances, we may disclose information if required by law, such as in response to a subpoena, court order, or a request from the Telecommunications Regulatory Authority (TRA) of Bahrain. We will notify you of such disclosures unless prohibited by law.

Data Security & Retention

Your Rights Under PDPL

Under the Bahrain Personal Data Protection Law, you possess several rights regarding your personal data held by Connect5G Bahrain. You have the right to request access to the personal data we hold about you, and to request a copy of that data in a structured format.

You also have the right to request the correction of any inaccurate or incomplete information, the deletion of your data where there is no overriding legal basis for us to keep it, and the restriction of processing your data in certain circumstances. To exercise any of these rights, please contact our Data Protection Officer using the details provided in the "Contact Us" section of our website.