Support & Billing FAQ

No, Connect5G Bahrain operates on a wireless network infrastructure. Our service utilizes advanced 5G radio signals transmitted directly to your certified modem, eliminating the need for traditional copper landlines or fiber optic cables to your premises.

This wireless architecture allows for significantly faster deployment times compared to wired alternatives. Installation typically takes less than 60 minutes once a technician is dispatched, and you can relocate the modem to different rooms within your coverage area.

The standard professional installation fee is currently waived for all new residential customers who commit to a 12-month service agreement. Business accounts are subject to a BD 50 setup fee, which covers site survey, modem provisioning, and signal optimization.

During installation, our technician will verify 5G signal strength at optimal locations in your home or office. We then configure the Connect5G certified modem and ensure your local network is secure with WPA3 encryption standards.

For security and performance reasons, Connect5G Bahrain requires the use of our proprietary certified modem. This device contains specialized 5G antennas and firmware optimized for our specific frequency bands (n78 and n41).

However, you can configure your own mesh Wi-Fi system in Access Point mode connected to our modem. This allows you to maintain your preferred network name and advanced routing features while benefiting from our high-speed 5G backhaul. Bridge mode is not supported.

Our residential plans operate on a flexible month-to-month basis with no long-term commitment required. You may cancel at any time by providing 30 days written notice via email to billing@connect5g-bh.com or through your customer portal.

Business plans include a standard 24-month contract term. Early termination within the first 12 months incurs a penalty of 50% of remaining monthly fees. After month 12, the penalty drops to 25%. Modems must be returned in working condition to avoid BD 120 non-return fee.

Invoices are generated on the 1st of each month for upcoming service. Auto-pay customers are charged on the 5th via saved payment methods. Manual payments must be received by the 10th to avoid a BD 5 late fee and potential service suspension.

We accept Visa, MasterCard, American Express, and BenefitPay. Corporate accounts can request 15-day invoice terms after credit approval. Usage exceeding your plan's Fair Use Policy threshold (1TB for residential, 5TB for business) will be billed at BD 2 per 10GB increment.

Real-world speeds vary by signal strength and network congestion. Most residential customers experience 150-300 Mbps download and 30-50 Mbps upload during peak hours. Business tier customers with priority access typically see 300-600 Mbps.

For best results, place the modem near a window on the upper floors of your building, away from thick concrete walls or metal obstructions. Use the Connect5G app to run a signal diagnostic and identify optimal placement. Avoid placing the modem inside cabinets or behind televisions.